Practice Biopsy Book Study Club
Strategy – A History
Made in America – Sam Walton Autobiography
The Toyota Way to Service Excellence
One of the primary principles of the Practice Biopsy philosophy of dental business, is a lean and efficient dental practice. Another core principle is the idea of ‘Kaizen’ or continuous improvement. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations is a book which embodies and descibes both of these principles in great detail through the lens of service industries. As dentists….we are in the service industry! It’s a match made in heaven.
If you scroll down you will find chapter-by-chapter breakdowns. In this book club breakdown, I encourage you to please enjoy the video discussions below and freely download the PDF chapter summaries for your own usage. You can comment here, on the Youtube channel, or in the Facebook group for continued discussion.